INTERCULTURAL COMMUNICATION, MULTICULTURALISM AND INTEGRATION, pages: 129 - 138, 2019

Installing a Culture of Innovation through Orchestrated Communications and Cognitive Talent Operations (NTT Communications Case Study)

Abstract: Starting with Artificial Intelligence (AI) and continuing with Machine Learning, Blockchain, IoT, Intelligent Learning Platforms, Quantum Computing, Deep Learning, Cognitive Solutions, Learning Management Systems (LMS), Intelligent Global Talent Databases, Prediction Machines and Robotic Process Automation (RPA), talent operators in the whole world are in search of implementing modern technology solutions for enhancing operational efficiency and for developing more engaged, collaborative and better connected organizations. Corporate Japan has seen an unprecedented need for revamping talent operations and organizational structures in order to incorporate modern technology and to enhance global competitiveness. Along with modern technology comes modern talent – a rapidly emerging generation of digitally native business practitioners who redefine the business landscape with their new skills, vision for the future of doing business, desires to connect and aspirations for growth. In an effort to determine how modern technological solutions have changed the dynamics of traditional Japanese organizations and reshaped the architecture of their business, this paper reveals some of the most popular technologies and talent operation practices embraced by Japanese organizations ready to compete on the global market, as illustrated in the case of NTT Communications.